Refund policy

This policy covers Cue's paid plans, sold by Zyad Abuzeid, trading as Pink Panther Labs. Orders are processed by Paddle.com, our online reseller and merchant of record, so refunds are paid out by Paddle.

During early access, every workspace gets every feature for free and nothing is charged, so there's nothing to refund yet.

Your first payment: 14 days to change your mind

If Cue isn't right for you, ask for a refund within 14 days of your first payment for a plan and you get the full amount back, for any reason.

Renewals and cancelling

• Paid plans renew each billing period until you cancel.
• You can cancel at any time. The plan stays active until the end of the period you paid for, and isn't charged again.
• After the first 14 days, we don't refund the unused part of a period, unless the law where you live says otherwise or we charged you by mistake.

Charged by mistake

If you were charged twice, charged after cancelling, or charged for seats you didn't have, tell us and we'll refund the difference in full, whenever you notice.

Consumers in the EU and UK

If you buy as a consumer, you also have the statutory right to withdraw from the purchase within 14 days, as set out in Paddle's buyer terms. Nothing in this policy limits your rights under the law.

How to ask for a refund

1. Email hello@pinkpantherlabs.com from the address the order was made with, and include the order number from your receipt. Or use the link in your Paddle receipt, or ask at paddle.net.
2. Paddle pays the refund to the payment method you used. Depending on your bank, it can take a few business days to show up.

Contact

Zyad Abuzeid, trading as Pink Panther Labs, Prenzlauer Promenade 191, 13189 Berlin, Germany. Email: hello@pinkpantherlabs.com.